FAQs

Do you accept returns?

This is dependant on the retailer that you have purchased your item from. However, we too would like to know why you are planning to return your brand spanking new kit as we actively listen to all Akuana users in order to bring the best product to market. Hit the CONTACT US button below and lets connect!

How can I get my hands on one?

Thank you for your interest! Your support means alot to us. As noted in the description, please do reach out to us regarding which dealer you would like to pick it up from. You will be paying directly to these dealers and we are sure they truly appreciate your support as well. We strive for a sustainable business model that supports your local dive shops as they will be the best place to give you proper advice when it comes to gear selection and setup and do not engage in selling directly ourselves.
You're the true champion and we love you for it!

Which countries do you ship to?

Due to the highly customizable nature of our equipment, we highly recommend that you seek out our various dealers for a one-on-one consultation prior to making your purchase. This ensures that you get the most suitable equipment for your style and type of diving and ensuring that you don't buy what you don't necessarily need or buy something that isn't suitable to your requirements.

Do AKUANA products come with a warranty?

5 Years* FREE Repair warranty

Within the warranty period, buyers can return items for FREE repairs. Buyers pay the shipping fees for sending the item back, while we pay for the shipping fees for sending the repaired item back to the buyer. Alternatively, do visit our dealers or reach out to us using the CONTACT US button below.

Product warranty period:

• Regulator: 5 years

• BCD: 5 years for personal use

• BCD: 2 years for diving club use

• Drysuit: 1 year

• Flashlight: 1 year

• Hose: 1 year

• Gauge: 1 year

• Accessories: 1 year